Return & Refund Policy

At Silvora Jewellers By GRA Moissanite, customer satisfaction is our priority.

1. Return Eligibility
Eligible products may be returned within 7 days of delivery if unused and in original condition.

2. Non-Returnable Items
Customized jewellery, personalized products, and special orders are non-returnable and non-refundable.

3. Refund Process
Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–7 business days.

4. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos and order details.

5. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our error.

6. Contact Us
Email: gramoissanite2024@gmail.com
Phone: +91 7827449564